Our Values
Our Values
Here at Hoops our customers become our community and we want to ensure everyone who steps into our stores gets the best customer service, expert advice and is made to feel part of the Hoops family! Get to know a little about what drives us here at Hoops!
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We are experts at the heart of the action
Our Petersfield and Farnham stores are at the heart of the South Downs and the Surrey Hills, with our Walton store at the gate of the Thames towpath. Our teams are made up of passionate cyclists who live and breathe everything two wheeled. We know the surrounding areas well and will never bore of recommending local routes for fellow riders to test out.
We treat each bike as our own
At Hoops, we understand that a bike is more than just two wheels and a set of handlebars. It’s a true companion which unlocks your next adventure and fitness journey. We will always treat every bike with the utmost respect and handle it as if it were our own. We understand the importance of having your bike at home and will aim to get you back on two wheels in the shortest amount of time.
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We support all riders alike
Every bike purchase is a celebration, and we will always serve each rider in a friendly, welcoming and equal manner. No question is a stupid question, and we all start somewhere. So, no matter whether it’s your first, fifth or tenth bike, we’re here to support each and every rider, regardless of budget.
Honest advice before profits
Honesty and integrity are at the core of our business, and we’ll never make a sale for the sake of making a sale. We answer all questions with transparency and using our unrivalled expertise, we aim to educate our customers in what’s best for them.
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The best items at the right price
Whilst we can’t always match the price of the large online retailers, we more than make up for it in experience. We’re proud that our team are true experts in their field, surpassing the best service and expertise you’ll find in any other bricks and mortar store.
We care about our community
We live for cycling, which is why we invest in our community. We host regular rides and events at all levels; from maintenance classes to race training advice. We love having a group of riders around the store who share our core values and are the life and soul of our riding community.
Looking to buy a new bike? Need some new kit? Want to just come chat about bikes over a coffee? Don't hesitate to get in touch with our team!
