Terms & Conditions

How to Contact us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

We deliver to UK addresses only and only to the address of the paying cardholder. Prices shown on the website do not include postage & packaging charges.
All orders up to and including £50.00 will have a postage and packaging charge of £5.00 inc VAT
All orders from £50.01 and above will be delivered free of charge.
Free Local Delivery applies to any order which includes one or more bicycles, deliveries can be made to any address within a 5 mile radius of our Hoops Velo store.

Your Security and Credit Card Security

VAT

Most prices quoted on this website include VAT at the UK rate of 20%. However, some Products are zero-rated and therefore do not include VAT e.g. Helmets, Books and some Food products.

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

We always endeavour to keep advertised products in stock. Due to the large number of products that are available and sizing options we cannot guarantee this will always be the case. If ordered items are not in stock, you will be notified as soon as possible. These can be cancelled or left on back order. Any out of stock items will be posted as soon as they are available.

If you wish to complain.

Please contact us via the addressing details given on our contact page. Alternatively please phone our shop.

Returns

If an item needs to be returned to us please call the Farnham shop first to obtain a returns number. If goods are found to be faulty we will refund or replace them at our discretion within the manufacturers warranty period, commencing from the date of purchase. All returns, regardless of reason, shall be at the customer’s expense.

Cancellation

To cancel your purchase within the seven-working-day cooling-off period, Please package the relevant item securely and send it to us using the personalised return label within 30 days following the date that the item was delivered to you. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.