Bike Service & Repairs

Other Services We Provide

Race Day Check-Up £30.00

  • If you have an event coming up and want to make sure your bike is running smoothly. With this check-up, we won’t be replacing parts, so is an ideal option for performance road and mountain bikes which are in good condition.

Brompton Service £130.00

  • All Brompton bicycles are booked in with this service unless we are repairing a certain part of the bike.
  • This is our Gold Service and due to their complexity take longer to service which means we need to increase the labour charge.
Services with Replaced Parts

With our Gold and Platinum services, we may need to replace cables and brake pads. We call these perishable parts and tend to replace them without calling you. This could add an extra £60.00 to the service charge. However, if you have a road bike, we might have to replace the bar tape too.

If we replace more than perishable parts, we will call with a quote before servicing your bike.

Please let us know when dropping off your bike if you would like the replaced parts returned. Otherwise, they will be thrown away or recycled where possible.

Drop off, Completion and Communication

We strive to complete the Service or Repair on the day your bike is booked in. Sometimes we have to order parts which we do not stock. This will add an extra day or two before you bike is ready. We will also let you know if this is the case.

We ask that you are contactable through the day. This can be by phone, text messages, email or WhatsApp, otherwise this could delay the completion of the service or repair.

We ask that your bike is with us by 10:30 am on the morning of the booking. You are also welcome to drop your bike off the evening before.

On collection, we ask you to collect no later than two days after completion.

Do you charge to clean bikes?

When dropping your bike off, we ask it arrives in a reasonable condition of cleanliness. If not, you will incur extra labour charges to cover the time to clean it. We may also refuse to accept your bike until it is cleaned!

What are your Labour charges for repairs?

On top of our regular Service packages, we can repair almost any other part of your bike. We say almost because we cannot repair frame damage!

We charge £60.00 per hour and work to the nearest 10 minutes. The majority of repairs take between 30 to 40 minutes. However, on occasions, like internal cable routing, seized bolts, stubborn sealed bearings or even bent parts can extend these times and increase the labour charge.

These are some of our more popular repairs we carry out:

  • Headset Service or Replacement
  • Bottom Bracket Service or Replacement
  • Gear Indexing
  • Brake Adjustment
  • Setting up Tubeless Wheels and Tyres
  • Replace Broken Chain
  • Fix a Puncture
  • Hub Service
  • Wheel True
  • Wrapping Bar Tape
  • Wheel Building
  • Fitting a New Group-Set
  • Swapping Components Between Frames
  • Firmware Updates

Our minimum labour charge is £10.

How do I book a service or repair?

The best way to book is by phone

Services

  • Cycle Scheme

    Cycle Scheme

    What is the Cycle To Work scheme? Hoops is partnered with a number of Cycle schemes. All of these offer quick services to help provide you a new bike and accessories at a lower cost to you which are usually spread out over 12 months. This allows you to have a nice new bike and…

  • Ridewrap

    Ridewrap

    Protect your ride with @ridewrap, we are very pleased to say that we are now able to sell Ride Wrap protection for your bike. They have 3 levels of protection available. Ride wrap We offer flexible options, which you can adapt to the different needs of each project. Essential Kit £30 Creator Protection™ Kits share the…

  • Demo Bikes

    Demo Bikes

    We have a few Demo bikes available to Demo here at Hoops, the bikes that we currently have available to Demo are listed below. The way that the demo bikes work is that we charge a demo fee and this will allow you to take the bike for 1 day to ride to test the…

  • Custom Builds

    Custom Builds

    Please see a selection of the custom bike builds we have done recently, yes they are pretty much all Times, so yes we do love a nice Time build. If you want us to help build/spec out your Dream bike then get in touch with us.        GARY’S TIME ALPE D’HUEZ DAVID’S TIME…

  • Bike Service & Repairs

    Bike Service & Repairs

    Bike Services We offer flexible options, which you can adapt to the different needs of each project. Silver Service £60 This is an ideal service for bikes with little use from new or its last service, where you want to make sure it is ready to ride and prolong the life of the components. Gold…

  • Bike Fitting

    Bike Fitting

    Currently not able to offer bike fits at this time Bike Fit We offer flexible options, which you can adapt to the different needs of each project. ON THE BIKE £100 designed to help  ROAD BIKE £200 GURU BIKE FIT Update Update TT/ TRIATHLON BIKE £300 GURU BIKE FIT Update Update GURU BIKE FIT INFORMATION…